Fees

Private Physiotherapy Fees:

Initial Physiotherapy Consultation: $145

Follow up Physiotherapy Consultation: $125

Initial Pelvic Health Consultation: $200

Follow up Pelvic Health Consultation: $170

Hicaps

Hicaps is available for Health Insurance and Medicare claiming.

DVA and TAC clients

DVA: No out of pocket fees.

TAC clients: TAC will cover some of the appointment fee. There will be a Gap required to be paid on the day of your appointment.

Medicare clients

A gap payment is required to be paid between your consultation fee and the Medicare rebate.

Work-cover clients

Workcover clients must pay the full fee on the day of your appointment and claim your rebate from Workcover.

Cancellation policy

Your appointment time is reserved specifically for you so if you need to cancel please give us as much notice as possible so other clients can book that time.

If an appointment is cancelled within 6 hours, 50% of appointment fee will be charged.

If an appointment is cancelled within 2 hours and in case of client no show, the full fee will be charged.

Privacy Policy of Seddon Physiotherapy.

Our commitment to your privacy

We are committed to handling personal information about you, including health information about you, in accordance with the requirements of the Commonwealth Privacy Act 1988.

In this Policy, we explain:

• what kind of information we collect and hold about you
• how and why we collect it
• what we do with that information and who we share it with (and when)
• your right to seek access to, and if required correction of, the records we hold about you
• your right to make a privacy complaint, to us and others
• whether we are likely to disclose information about you to overseas recipients.

What kind of personal information do we collect about you?

We collect and hold the following kind of information about you:

• your name, address, date of birth, email and contact details
• information about your family or relatives
• information about other health professionals involved in your care
• any government identifiers such as Medicare number, DVA number. However,
  we do not use these for the purposes of identifying you in our practice
• other health information about you such as: a record of your symptoms, your relevant medical history, the diagnosis made and the treatment we give you:
  • specialist reports
  • test results
  • your appointment and billing details
  • your prescriptions
  • your healthcare identifier
  • your help fund details
  • other information about you collected for the purposes of providing care to you.

How do we collect and hold your personal information?

We will generally collect personal information about you in these ways:

• directly from you when you give us your details (eg, face-to-face, over the phone,
  via registration form or an online form)
• from a person responsible for you
• from a third party where we are permitted by law to do that (eg. other health care professionals involved in your care, from your health insurer, from the My Health Record system etc.).

Why do we collect and use information about you?

We primarily collect and use personal information about you to provide our physiotherapy services to you and to communicate with you and others involved in your care in relation to those services.

We also sometimes use that information for other purposes, including:

• to help us manage our accounts and administrative services, including billing, arrangements with health funds, pursuing unpaid accounts, management of our IT systems and
• to conduct accreditation, quality assurance or internal audits.

When and why might we share information about you with others?

We may disclose information about you to others outside of our practice as permitted or required
under law. This will include situations where we disclose information about you in order:

• to comply with our legal obligations (eg. mandatory reporting under legislation,
  responding to a court order or subpoena)
• to consult with other health professionals involved in your healthcare
• to get test results from diagnostic and pathology services
• to claim on insurance
• to communicate with your health fund, with government and other regulatory
  bodies such as Medicare
• to help us manage our accounts and administrative services (eg. billing or debt recovery, arrangements with health funds, pursuing unpaid accounts etc.)
• to lessen or prevent a serious threat to a patient’s life, health or safety or a serious threat to public health or safety
• to help in locating a missing person
• to establish, exercise or defend an equitable claim through the My Health Record
• to prepare the defence of anticipated or existing legal proceedings
• to discharge notification obligations to liability insurers.

Your right to seek access to and to seek correction of the information we hold about you

You have the right to seek access to and correction of the personal information we hold about you.

We will normally respond to your request within 30 days. To make the request, you should contact Seddon Physiotherapy at info@seddonphysio.com.au or 0466 180 746.

If you think that the information we hold about you is not correct, let us know in writing. We will
take reasonable steps to correct your personal information where the information is not accurate
or up-to-date. From time to time, we may also ask you to verify that the information we hold about
you is correct and current. And please notify us if and when your contact details change
(see ‘how to contact us’).